Job offer: CRM Director

A government-owned company in Saudi Arabia, established to develop, manage, and invest in residential real estate projects across the country.

The CRM Director will be responsible for overseeing the implementation, management, and continuous improvement of the Customer Relationship Management (CRM) systems. Reporting to the Senior Director of IT, the CRM Director will lead a team of 4-6 support staff and work closely with various departments to enhance customer engagement and streamline processes across multiple platforms and applications. This role requires strong project management skills, a deep understanding of CRM technologies, and a proven track record of delivering high-quality, cost-effective, and timely solutions.

Key Responsibilities

• CRM Strategy & Implementation: Lead the implementation of CRM solutions aligned with the strategic goals, ensuring seamless integration across different applications and platforms.
• Team Management: Manage and develop a support team of 4-6 members, ensuring effective service delivery and support for CRM applications.
• Project Management: Oversee CRM projects from initiation to completion, focusing on quality, cost, and timeline adherence. Ensure that all CRM-related projects meet business objectives and are delivered on time.
• System Integration & Optimization: Manage the integration of CRM systems with other business applications, optimizing workflows and improving the overall customer experience.
• Budget Management: Develop and manage the CRM budget, ensuring resources are effectively allocated to meet project goals and business needs.
• Stakeholder Collaboration: Work closely with senior leadership, IT teams, and other departments to ensure that CRM strategies align with business objectives and customer service goals.
• Performance Monitoring: Track and analyze CRM performance metrics, identifying areas for improvement and implementing enhancements to increase efficiency and user satisfaction.
• Technology & Tools Management: Oversee the use of various CRM tools and technologies, ensuring that platforms are up-to-date, secure, and effectively utilized by all relevant departments.
• Customer-Centric Focus: Enhance customer engagement through data-driven insights and personalized service strategies, leveraging CRM technologies to improve the home-buying process.

• Saudi nationals.
• Bachelor's degree in IT, Business Administration, or a related field; a Master's degree is preferred.
• Minimum of 10 years of experience in CRM management, with at least 5 years in a director-level position.
• Proven experience in CRM implementation and integration, preferably within large-scale organizations.
• Strong background in project management, with a focus on quality, cost control, and meeting deadlines.
• Excellent leadership and team management skills, with experience managing support teams.
• Strong analytical and problem-solving skills, with a focus on customer-centric solutions.
• Experience in dealing with multiple applications and platforms within a dynamic environment.
• Knowledge of the Saudi housing market or real estate industry is a plus but not mandatory.