A global multinational software provider now expanding physical presence in Middle East
Proactively service and support contractor/supplier and client customers* Conduct advanced training on products via phone, web based and face-to-face meetings
* Participate in prospecting efforts including calls, emails and new business meetings
* Prepare, present and be able to recap calls with client customers
* Field incoming calls and emails, liaison with clients and troubleshoot problems directly involving client contacts
* Support team members on researching and analyzing key data related to growing the health of client accounts
* Proactively analyze processes and bring forth ideas for continuous improvement
* Research and be able to explain the use of various tools to expand and engage the account
* Work with team members to implement new tools and functionality on accounts to expand the use of the product
* 3-5 years' work experience in a sales or customer success position
* Proficient computer skills in Microsoft Office applications
* Excellent presentation skills
* Desire to research and communicate with prospective clients
* Solid analytical and problem solving ability
* Excellent customer service orientation
* Desire to increase levels of leadership and job role responsibility
Michael Page
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