Job offer: Credit Controller

My client is a global and listed manufacturing and engineering company, known for their commitment to excellence, innovation, and sustainability. With a global presence spanning multiple continents, they specialize in providing high-quality products and solutions to a diverse range of industries. Their success is driven by our talented team of professionals who embody their core values of integrity, collaboration, and continuous improvement.

• Collect, monitor and manage customer accounts for prompt payment.
• Implement, integrate and develop cooperation with a third party credit reviewer.
• Apply and manage the credit insurance limits for customers with the credit insurance company.
• Administer hold policies on payment history and evaluated risk and maintain bankruptcy files on customers.
• Manage and monitor the credit risk of customers and set appropriate internal credit limits and booking allowances by analyzing their financial statements and updates, forecasts and credit scores.
• Prepare and maintain a Tri-Party Agreements between client, customer and financer.
• Liaising with data privacy and logistic team for Customer IDD check and KYC preparation.
• Establish credit/collection management and process improvement goals, monitor / measure performance in order to achieve results.
• Develop and manage the credit and collection function to support all operating entities in
• Middle East, Africa, Americas area to optimize the effectiveness of and maintain compliance with the Group credit policies.
• Maintain credit limits, preferably in the ERP system and manage the shipment order release process for orders on credit hold.
• Update customer accounts with notes regarding credit history, dates contacted and other relevant information in order to keep the finance community, management and sales staff aware of each customer's current credit risk situation.
• Initiate and manage the monthly "credit clinic" (review of all accounts receivables customer by customer and agree on an action plan with sales teams, finance, management, etc).
• Responsible for reviewing and providing recommendations for non-standard terms and conditions. Coordinate special terms requests information and alternatives for approval consideration.
• Provide monthly reporting of actual results versus targeted goals and forecasts for AR and ageing balances, collections, DSO and other selected KPI's for the region.
• Establish documentation to support recommended reserves for uncollectible accounts and write-offs for review, approval and processing in line with Group & Local policies.
• Participate in cross-functional teams to facilitate solutions for customer AR issues and improve customer payment cycle and operational processes.
• Investigate and resolve all payment discrepancies and invoice disputes within established guidelines to support the timely collection of receivables.
• Negotiate the resolution of collection matters with customers engaging Finance Manager, sales and legal counsel as necessary.
• Analyze, refine and document process workflows and metrics (ICR project).
• Responsible for monitoring and checking (bank) guarantees upon their expiration.
• Oversee AR transactions and reconciliations.
• Participate in cross-functional continuous improvement projects.

• Bachelor Degree in business administration majoring in accounting, finance, economics or the equivalent.
• +/- 5 years' experience in credit & collection space.
• Having the full knowledge of Letter of Credit & Bank Guarantee terminologies and practice.
• Equivalent combination of related education and experience in credit analysis, credit management, collections or finance position(s) can be considered.
• Must be trilingual: very good speaking & writing skills in English, French and Arabic, as this person will be covering the MENAA region